Tell me about yourself. Tell me about a time where you had to probe information from a customer Why the Finance industry? What do you know about Fidelity? Are you open to receiving feedback about your work? Tell me about a time where you gave exceptional customer service. Tell me about a goal you set and achieved and what motivated you. Have you ever been in a metrics driven environment? Describe that for me. How do you feel about metrics being transparent to your team? Tell me about a time where you received criticism from your manager.

Answer a time when you had to tell a customer no.