Written test and interview. I passed the test and was told that my interview was excellent but they declined to advance me. The HR person was v nice. The employees that I passed all looked stressed out and unhappy.

CV and cover letter with application form followed by telephone interview where I was asked my reasons for wanting the role and to describe myself in 3 words. First stage was a 2 hour long competency interview with 3-5 competency questions per area such as team work, making a difficult decision, making an unpopular decision etc. Followed by time case study on a problem with staff where he was exceeding targets but he had a service complaint and his quality was poor. I was asked to draft how I would resolve the complaint and given 15 minutes to do so. I was also given 30 minutes to draft a final decision on a made up scenario of a restaurant complaining about a defamatory article that had been published in a newspaper. After an intense day of these 3 aspects, I had to wait over 2 weeks for the final stage which was an interview to discuss my answers to the case studies and a 10 minute presentation on the challenges the fos is facing and how I would tackle them as an OM. The 3 interviewers were all males and of English origin which I felt lacked complete diversity as a young Asian female. One of the interviewers sipped his ice cream drink as the other made up questions on the spot. They were extremely critical of my case study answers even though I had obviously done a great job as hardly anyone was called back apparently for the final stage. I thought this was a good cop, bad cop exercise so maintained my professionalism. Feedback I received was very generic and I was simply advised I didn't make the cut despite a 2 month process time. They tried to brush off the negative glassdoor reviews by claiming they were fake! My most worrying moment was when I arrived to my first stage interview and the receptionists were talking about how adjudicators were crying about the targets they could not meet. A complete waste of my time. Thankfully I applied elsewhere and have been offered a role. £55K really doesn't seem worth it, now I have experienced their total unprofessionalism.