The “interview” was actually a group assessment day, and to be honest, it was a complete waste of time. I was invited after a promising phone call, only to find out that people would be cut halfway through the morning without even being interviewed. There was no transparency about this beforehand. Their office was an extremely cramped and boiling hot shared office space with no air conditioning, and full of miserable looking employees. The tasks were basic and borderline meaningless — one involved repeating your partner’s favourite brand, and the other was a group discussion on customer service. I actively contributed and led most of the group ideas, yet was still cut with zero feedback and thrown out the back door like rubbish along with others. I then followed up for more feedback via email and was told “it was a hard decision.” To top it off, one of the managers made an inappropriate and patronising comment when I mentioned I no longer play football due to injury. When I raised this in a follow-up email, I got a vague non-apology and a meaningless promise that it would be dealt with. The whole process felt disorganised and dismissive. If this is how First Mile treats candidates, I dread to think how they treat employees. It wasn’t an interview — it was an ego trip for the company and a complete waste of my time, energy, and money.