Thank you for taking the time to share your feedback regarding the interview process. We appreciate you outlining your experience. The initial video stage is designed to give all candidates an equal opportunity to introduce themselves and respond to the same core questions in a consistent format. The second stage of the recruitment process is not intended to feel like an audition, so we’re sorry that this was your perception. This stage is designed to observe how candidates communicate, collaborate, problem solve, and adapt in different situations, all of which are key elements of the role. Some exercises may feel outside of a traditional interview format, but they are selected to assess skills when working independently as well as within a team environment. With regard to the group being asked to leave during the break, the intention is to communicate outcomes as promptly and efficiently as possible, rather than extending the day unnecessarily for candidates who have been unsuccessful in progressing onto the next stage. We appreciate you sharing your feedback on how this was experienced, and we will take this on board as part of our ongoing review of how we communicate outcomes during assessment days. Thank you again for the time and effort you invested throughout our process. We wish you every success in your future applications.

Hi, Thank you for taking the time to leave us a review, and I’m really sorry to hear that you had a negative experience on an assessment day for the Customer Service Representative role. We appreciate the tasks on these days can put you out of your comfort zone, but we absolutely do not want anyone to feel belittled at any point of our process, and we do want to be as welcoming as we can. It’s disappointing to hear that this wasn’t how it felt on the day. We ask candidates to complete tasks that align with our values and the skills required for the job role. We know that some of these tasks can be challenging and are designed to help us understand where someone might be a fit, whether that’s for the specific role or for the culture as a whole. When we identify that someone may not be the right fit, we invite them to finish the day early, rather than keeping them waiting unnecessarily. We do appreciate that this can be frustrating, but it allows us to keep our process within two stages and means we’re not taking up too much of candidates’ time. Glassdoor reviews are anonymous, so if you haven’t yet reached out for feedback – or would like some more clarity on the feedback we’ve sent you – please do get in touch and we can arrange that. You also mentioned that some of the team came across as patronising or unwelcoming, and that’s something we take very seriously. We’ll make sure this feedback is shared internally, as we always want to improve how we make people feel throughout the process. If you’re happy to share more about your experience, please do email us as we’d really value the chance to learn from it. Once again, thank you for taking the time to leave us a review and share your feedback with us. Kind Regards, First Response Finance