Ho presentato la mia candidatura online. La procedura ha richiesto un giorno. Ho sostenuto un colloquio presso Firstsource Solutions (Belfast, Irlanda del Nord) nel mese di feb 2016
Colloquio
Initially i was asked to fill in some forms.
Then I was Asked about previous customer service experience.
They look for at least 6 months.
I had a Brief Telephone interview to see how i managed a difficult customer.
Then the interviewer went through another questionaire with me. The questions weren't too difficult and all of them centred around customer service as expected.
Very laid back interview
Domande di colloquio [1]
Domanda 1
Tell me about one time when you went the extra mile for a customer.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Firstsource Solutions (Middlesbrough, Inghilterra) nel mese di nov 2023
Colloquio
Questions were shared ahead of the interview so I was prepared. Interview took about 15 minutes. Interviewer was calm but not conversational.
Asked questions on empathy, listening and difficult customers then teamwork.
I passed the interview and worked for about 6 months.
Ho sostenuto un colloquio presso Firstsource Solutions
Colloquio
Engaging and qestions were mostly scenario based. Started with questions based on items on CV and functions in each of the previous roles. In total there were about 5 scenario based questions.Interview was virtual and lasted about 30min. Contact was made two weeks after with offer
Domande di colloquio [1]
Domanda 1
Tell us one time how you went out of your way to help a customer and how you know you did the right thing.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Firstsource Solutions (Manchester, Inghilterra)
Colloquio
Interviewed with the team manager, it was about 30 mins. The team manager was nice. You will have some ideas about the role.
Asked about your past experience
What is your greatest achievement in your life so far
