The interview process was quite informal, although the usual bases were covered for this type of role, for example how you would handle rude/difficult people, your ability to understand & solve problems that aren't necessarily covered fully in the training, & other aspects. Possibly the nicest interview

You will likely be asked questions about your teamwork skills, your interpersonal relations, your management style or your ability to work in a diverse environment. Review the job posting again and try to anticipate other likely areas of questioning, and prepare honest and concise answers that highlight relevant aspects of your work history and life experience. Remember that there may be questions you did not anticipate: when this happens, breathe and take a moment to think through your experiences to find the best answers. On the day of the interview, dress appropriately and arrive early, calm and mentally prepared. Bring a list of references if you did not already include them in the resume you submitted. And, most importantly, don’t forget to relax and be yourself.