Sunday 3/12 applied for Geico Internet Service Rep I Tuesday 3/14 phone interview passed through to next phase. Received an email outlining the 7 step process. Friday 3/17 assessment and first interview with recruiter Tuesday 3/21 role play for Internet Customer Service but was denied due to a grammatical error but was offered to interview for the Customer Service on the phone position --role play was intense: given 20 mins to study fake company and you are called by the recruiter who acts as the customer. You are given instructions on how to handle the requests. If you aren't familiar with taking calls it might be difficult for you. Since I was interviewing for the Internet side I was also given a series of emails to respond to as well. Wednesday 3/22 job shadow of phone rep & interview with Customer Service manager who went over more interview questions and details about the job and expectations of pay, training, scheduling, etc. Offered the job on the spot contingent of passing the hair follicle test, background & credit check Received the email to consent to background check and will be taking the hair drug test on Friday 3/24 Overall VERY lengthy process because they are selective in who they hire. They invest so much time into you and if this is something you want you will stick it out and let the process go through the necessary steps.

There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.