As majority of the people posted on glassdoor about the interview process it was 100% accurate with the exception of order of things done first. Mine went as follows: I arrived at 9:30 am for a 9:45 am time. I checked in with their security officer and signed in with two ladies who would be administering the test we are to take. I sat back down and was called back to take the test at 10:20 am. The test was in a small room with about 10 computers sectioned off. It consisted of two parts and plenty of practice questions first. You will be tested on two types of things: Listening to phone calls and responding to emails while you enter in the correct information in a timed session. You will have three tabs and within those three tabs you have three more sections. You must read the email or listen to the phone call and choose which column it is to go under. Those columns are Service, Claims and one other (I cannot recall at the moment). If you just read each section or listen carefully you will do fine. They care about accuracy and not how much you can get done. So focus on what you hear or read and get the information inputted as fast as you can. The second part to the test was a typing test. Just type accurately and you will do fine. Again they do not care if you can finish the paragraph (because you won't - it has a lot of information in it) just get as much done as accurate as possible. There are a total of two sections with those two tests in them. I was done by 11:01 am. It did not take long but I did see some people struggling to get it done. Some people passed and I saw some that did not. They do not shame you in any way. If you did not pass they will call you to their office and simply state what happened and that you can try again in 6 months. I passed and was off to the next part of the interview. I didn't have to wait long (about 5 minutes) until I was called to follow a guy upstairs to do a shadowing portion. I shadowed the girl (who had only been there 6 months so she wasn't the best to shadow). She was nice and tried her best and after 30 minutes of taking notes and asking questions the guy came back and took me to a cubicle for another interview portion. The interview was basic scenario questions. This portion lasted about 45 minutes as the interviewer had to write all my responses down and there were about 10 pages front and back to his packet. The questions were not difficult but it was a lot of the same types of questions over and over. The interviewer then left to go read what I had written and then finally came back after about 10 minutes and took me back downstairs. I sat for another 30 minutes until someone came and got me. The lady was super nice and I was told she really liked what was said about me but they felt I would be better fit in the customer service claims position and not the liability claims position. They felt this was due to the fact that I had never been in claims and would like to extend and another round of interviewing - which would include the role-playing portion and a final interview if I passed the role-play. The hours would also change from M-F 8-4:30 to Monday - Friday *one week day off* with working one Sat or Sun of my choice - The hours would be starting between 1pm-4pm with the respective 8 hour shift. She could not tell me the time yet as the class had not been decided for everyone. I took a day to think about it and declined the opportunity to come back in for the second half (Which by the way would have been another 4 hours she said). So overall the interview was long so please be prepared for that. It is not a lie when people say that. The interviews I had were super nice and the test was easy. I felt that reading everyone's information prepared me a lot for this and I will definitely check back in 6 months to see what positions are available just in case a good shift or position opens up that I would be qualified for.