First was the phone interview where they asked basic questions: Why are you leaving your current job? How many times in a year did you call out without a 24 hour notice? They then scheduled me for the 2nd phase of the hiring process which was the computer based test. Its hard but they tell you over and over that its suppose to be. They check for typing speed and accuracy as well as how fast and accurate you can listen to fake calls and type the info in the required fields. 3rd phase is if you pass the computer test which is the face to face interview. They ask the typical interview questions. My interviewer was especially tough. After that they give you paperwork and simulate calls. I signed paperwork that I would not go into detail about that part. After that, the interviewer tells you how you did and more interview questions. THEN you come back for the next phase which is the 1 hour of shadowing and then interview with the floor manager. Then you're done (after the drug, criminal, and credit background tests)

It took 1 month all together from 4/16/25 to 5/13/25. Pretty lengthy process. Step 1: 30 min behavioral-situational based assessment. The type of assessment they had me take really didn't have much to do with the actual role which was a tad bit frustrating. Step 2: 30 minute interview. Be prepared to know your job history. The recruiter began by discussing the role, training expectations and she asked some behavioral questions. There are 2 role play scenarios. I know I did well in the interview, I was told by the recruiter she would endorse me to the hiring manager however on 5/13/25, I received a rejection letter 2 weeks after the interview (after being told it would take only 1-3 business days to hear back) which is disappointing considering I was qualified and I interviewed well.