Applied online and was emailed to take an online personality assessment. Was then contacted by HR to schedule testing and a "pre interview". During the testing a series of timed tests were given that included reading comprehension, counting blocks that touched one another, and another personality test. Afterwards a short interview was done with the supervisor who went over the paperwork to make sure my information was correct and asked if I was okay with the training and having to relocate for the position. He then said I would be contacted to let me know if I would move forward. I was contacted several days later and told I had passed the tests and was scheduled for a face to face interview and role play test. The face to face was with two of the hiring supervisors and was not too bad. The questions were standard and were read from the supervisor's laptop. It lasted about an hour and the supervisors were very nice and professional. I then completed the role play scenarios which took about 2 hours and was very stressing but fun. Focus on the numbers by negotiating and customer service. I was called the next day to let me know I passed the role play and to set up an interview with the hiring manager. The interview was brief and just covered the specifics of the job. The background, credit check, and drug test were then done the next week.

I got a first interview which was a Zoom interview with a single recruiter. It was relatively informal and easy going. They appear to simply want to see if you are who you say you are on your application and you do indeed have the background and knowledge which you claim. My recruiter was very nice and very easy going. She asked just a few very typical questions about my job history. Easy stuff. We had a really positive conversation and she stated she was going to recommend me for an in person interview with the local claims manager. She said that would take place a neutral location such as a collision repair shops so we can discuss my field knowledge. She told me to expect a call from him in the next 3 business days. I received no communication after that. I emailed my recruiter after 2 weeks and asked for any update at all and received no reply. Three weeks after my initial interview I received an email stating I did not get the job.