I applied online. I've been told this is the best way to have your resume and application reviewed. A few days later they called me and within a minute or two it turned into a phone interview. Mostly general questions such as "Tel me about yourself" and "why would you want to work for GEICO." Then they asked me if I'd like to come in for testing. Testing was simple. There was a typing test, a behavioral test (Do you Strongly Agree/Disagree stuff), and a test where you are "multi-tasking" and clicking things on the screen. After the testing- which was almost 45 minutes- I was asked to sit for a face-to-face interview. That was mostly straightforward. Nothing out of the ordinary. And then came the mock phonecalls. I was given a fact sheet with a fake company, fake company information and a list of standard ways the company functions. The phone in my room was broken so the interviewer sat facing the corner (it was really funny and I had a good time) pretending to call and be a customer. There were 3 or 4 scenarios we went through and after each one the interviewer took a few minutes to score it. Then I went upstairs was listened to a customer service agent take calls for an hour or so. After that, I was asked to meet with a manager and we did a 5 minute interview, he asked a few questions, explained the job, salary, hours and background/credit screening. I was offered the job pending drug screening and background check. It took around 5 hours.