Incredibly long interview process. 1st, a brief phone interview going over work/school experience. 2nd, a longer 30-40 min interview with typical interview questions(tell me about a time you dealt with an upset customer, etc...) 3rd, a typing test.. if you pass, you went onto the next part. 4th, A lengthy 2-part interview. First is a timed multi-tasking test where you are operating what seems like a phone system. Easy enough if you figure out how to navigate it. Then, a roleplay where your interviewer provides pages of customer information and they pretend to be them. You have to "help the customer" & answer some insurance questions. This was most difficult for me and I knew I didn't do well. Afterwards, when asked how I felt I did, I acknowledged I felt I didn't do my best. I feel this is why I progressed. Finally, one last interview with another hiring manager. You listen to real calls prior and are expected to discuss them with the manager. Then you go over expectations of the job. This interview process was during COVID. All of my interviews were over the phone barring the final interview that was a video call.

There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.