There will be 3 stages of interviews you will have to go through, 1 is about experience and interest, 2 is about how to react in different call scenarios, and 3 is talking to the acting manager himself, and he decides whether or not you are eligible. He will want to know how you see your future at GEICO, and how you see yourself in your own future as well. just be confident in yourself and be honest. If you have your bachelors degree that already puts you in line for advancement for management, if not then that's fine, they will inform you that in order to advance you will need your bachelors.

you had a phone interview, then an in person interview and then a test and an interview with HR, and then listen on the phones to other agents doing calls, and then a final interview with the department you are getting hired for.