Geicos hiring process is grueling. Once you get it you good to go though. I believe there was about 4 interviews for myself. After being hired i hear some people have more or less...just depends. The 1st "interview" almost EVERY person who applies gets called in to take a skill based assessment on the computer which is timed. If you pass they will sit you down and interview you directly with someone. Depending on how busy it is they may call you back in for the next Interview. On the same day 2nd interview, they asked very basic questions about resume, myself etc. 3rd interview was all situational case questions. About 20 questions that were repeated and switch around to trick you. Final interview was a "practical" or role-play interview where you were placed in a room with a phone and computer to mimic a true work environment. The interviewer called in a pretended to be a customer, and a few people come in the room to distract you to see how you would handle a real call, multitasking, and being empathetic. Once you pass all that...good luck on the hair sample test. ALL employees must do a hair sample style drug test.

Fairly Easy, they will ask you situational questions that describe your judgement and will allow, them to understand your rationale in very difficult situations. They describe the role of the position and how you will deal with customers on a daily