1) A couple hours after I applied for the position I received an email about scheduling for a phone interview. 2) Phone interview lasted about 20 minutes with a Geico recruiter. Asked simple questions about qualifications and basically what you wrote on your resume. If you pass then they ask to schedule a time when you can take an assessment. 3) The assessment is a two part test. First part is reading comprehension. Second part is a Spatial relation test where you count how many boxes are touching a designated box. Very straight forward and easy. 4) Phone interview which lasted close to an hour. A typical interview where they ask the typical interview questions. 5) The role play scenario. Its exactly like all the other reviews on here. I didn't think it very stressful at all. Just keep negotiating and provide excellent customer service. 6) Face to Face interview with 2 regional managers. Exactly like the one hour phone interview with very typical straight forward questions. The process was very straightforward. Nothing to stressful or exciting. I was not offered the job after being told I did really well on the scenario. I really felt that the final interview with the two regional managers went great as well. But it wasn't my time and I will have to try again.

Good experience with this company and interview process. They asked questions pertaining to past job experience and questions regarding the job itself. The recruiter was nice and friendly, as well.