Thanks for the feedback. I will look into your concern about the degree requirement.

I apologize on behalf of Gainsight. We realize candidates invest a significant amount of time when interviewing at Gainsight and we're committed to keeping them informed along the way. Failing to follow up with you violated one of our 5 company values: "Golden Rule - We believe in treating people the way we would want to be treated". No excuse. Again, I apologize.