I applied online and was contacted by one of the store managers by phone. We chatted briefly about the brand and my experiences in the retail industry. At the time, I lived an hour away, and was searching for an apartment in the city. They were very open to scheduling my group interview at my convenience. I had my group interview with 3 other girls. We were given a card with a customer description and had to style an outfit based on the customer profile. We then had a fairly laid back group discussion regarding the customer we "helped". Then we discussed our experiences and the manager asked us basic questions about the company. My second interview was with the senior general manager. I was prepared to have a formal interview, but it was really relaxed. She asked me several questions about customer service and selling tactics. She then asked me when I could start and we discussed pay (which was non-negotiable). I was confident I had already gotten the job, because I talked with my first interviewer, whom stated that if you make it to the second interview, you're pretty much guaranteed a job. I got a call within a couple of days with an official job offer.