Ho presentato la mia candidatura tramite un'agenzia di reclutamento personale. La procedura ha richiesto un giorno. Ho sostenuto un colloquio presso Genpact (Nuova Delhi) nel mese di mar 2017
Colloquio
There were three round for the customer support profile.
1.HR interview- face to face interview with the HR
2. Interview over phone. - interview with a fluent person in English over phone
3.Customer complaint scenario type interview - hr on phone acts as a customer and call you
Domande di colloquio [1]
Domanda 1
In the HR interview they ask about your formal introduction, about you, why you want to join as a customer support, what is your daily routine. this questions are meant to check your communications.
In the second round same thing happens over the phone. they let you read some paragraphs to check your fluency.
In the third round a person calls from there team and acts as a customer, you have to help him kindly.They will check your fluency and presence of mind.
you need a score of 5.6 for domestic i think
Ho sostenuto un colloquio presso Genpact (Gurgaon, Haryana)
Colloquio
The interview was moderate level. The process was professional. The selection process is easy for freshers and a bit tough for experienced. The process consists of screening, HR and ops where you have to clear all three stages to get selected.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Genpact
Colloquio
The Genpact interview process for customer support role is fully virtual. It is virtual interview which include 3 rounds of interview which is held on zoom where there will be more than 100 members waiting for the interview you have to wait until that call your name.
Domande di colloquio [1]
Domanda 1
Thay asked Self introduction, why are you interested in customer support role, Why should we hire you
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Genpact (Bucarest, )
Colloquio
The interview did not give me the opportunity for a typing speed test, yet the interviewer mentioned in the feedback about my typing speed. Other questions about my level of language were ok.
