Submitted an online application and received a follow up email around a week later containing 10 questions. Two were standard eligibility questions (location and right to work), while the rest were more detailed technical and scenario based questions from the Head of Support. About 4 weeks after my initial application submitted, I was invited to a 15-minute screening call with the Head of Support and Support Team Supervisor. Unfortunately, the call was rescheduled twice, including once on the same day it was originally meant to take place last minute. which made the process feel a bit disorganised. The screening call itself was professional and conversational, focused on customer handling, troubleshooting approach and previous experience. However, after several weeks in the process, I received a generic rejection email without detailed feedback. Overall, from initial application to final outcome, the process took around 5 weeks despite only reaching the screening stage. The team seemed friendly during the call, but communication and scheduling could have been handled more smoothly also vague feedback was given