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      Colloqui di GlassdoorColloqui per Director, Customer Success presso GlassdoorColloquio di Glassdoor


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      Colloquio per Director, Customer Success

      3 gen 2018
      Dipendente anonimo
      Mill Valley, CA

      Altre recensioni di colloqui per Director, Customer Success presso Glassdoor

      Colloquio per Director Customer Success

      29 mar 2019
      Candidato anonimo a colloquio
      Chicago, IL
      Nessuna offerta
      Offerta accettata
      Esperienza positiva
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura tramite un'altra fonte. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso Glassdoor (Mill Valley, CA) nel mese di dic 2017

      Colloquio

      From the initial contact with the Talent Acquisition team all the way thru the interview process I was thoroughly impressed with the level of professionalism and the caliber of the questions. The interview team was well prepared, each individual focused on a different area of expertise and they all made sure to seek specifics in my responses. It was clear that they have been well trained on how to conduct a successful interview. Very positive experience.

      Domande di colloquio [1]

      Domanda 1

      What are some of your key leadership values?
      1 risposta
      Esperienza negativa

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Glassdoor (Chicago, IL)

      Colloquio

      Post-application contact by recruiter was respectively prompt, as well as our initial phone conversation. It was indicated during that call that I was a fit and recruiter wanted me to have a phone interview with the hiring manager -- this was where everything went down-hill. First, it took over a month for the recruiter to get me onto the hiring manager's schedule (how bad did they want to fill the role?), and at time hinted that it was my "limited availability" hindering the process (there was a 2-hour different in time zones). When I finally spoke with hiring manager, it was clear in < 5 minutes that I was not a fit AT ALL. Two weeks after this interview, I had not heard anything back from recruiter, so I sent them an email. It has been another week since that now with no response. This sort of treatment makes a horrible first-impression, not to mention a story that will be shared to anyone who will listen. Irony that this review of on the company's platform too.

      Domande di colloquio [1]

      Domanda 1

      What KPIs have you used to track customer success?
      Rispondi alla domanda
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      Risposta di Glassdoor
      6y
      Thank you so much for your feedback on your experience interviewing for our role. I'm sorry to hear you had several delays, and we will incorporate that feedback into our process to ensure a speedier process. In addition, we will continue to work on giving enough information to know the position is a fit, so you don't feel you're wasting your time on phone interviews. Everyone's time is precious, and we will work to get better here! - Julie Coucoules, Director, Talent Acquisition