From my application to the initial contact back from Glassdoor was quite quick, maybe 2 days or so & from here on out communication from the Talent Acquisition team was first class. They were flexible with times for my first interview over the phone & the same with me face-to-face. Phone interview - 30 mins approx. : general chat about myself, previous roles & how / why I felt I would be a suitable candidate for the role - very relaxed nature & plenty of opportunity to express your views & explain your CV further. Face-to-face - 1.5 hours approx. : After my phone interview I was sent an email with a lot of info on what the main interview will consist of (including a mock company to learn about which was used in the mock phone call) - all prep required was in this email which I found really helpful. This interview dug deeper into my previous roles & the skills I had which were relevant to the position. They also looked to figure out how I best dealt with awkward or difficult situations with customers but again the conversation flowed well so I felt at ease with the two interviewers. Mock call - I feel I prepped well for this due to the info given in the email & my own background research & felt more at ease once I tried to think of it as a real life scenario.