Thank you for taking the time to meet with our team and provide your feedback on your interview experience. I’m sorry to hear you walked away feeling the process was confusing and that your expectations were not met. We strive for clarity and open communication throughout our process, and it seems like we may have missed the mark in this situation. Your feedback is extremely valuable, and we will make sure to share it with the broader hiring team. Regarding your specific points: (i) Diversity and inclusion are core values at Greenhouse. We understand that representation is vital and are sorry we missed the mark for this interview panel. We appreciate your feedback on this. (ii) We apologize for any misunderstanding regarding weekend work. We will work on being more precise and consistent in conveying expectations related to working hours in the future. (iii) We regret the miscommunication about customer contact. It's important to us that potential employees understand their role clearly, and we will aim to provide clearer information in the future. (iv) Regarding time-tracking, I understand how this could have been frustrating for you. We’ll strive for better clarity in our communications about job responsibilities. (v) Our goal is always to make the interview process as structured and beneficial for both parties as possible. We apologize if this step was not communicated earlier in the process. We truly appreciate your feedback and the perspective you have provided. If you have additional feedback to share, please don’t hesitate to reach out to me, Will Rubin, Team Manager, Technical Talent Acquisition, at will.rubin@greenhouse.io

Thank you for your feedback. We appreciate you taking the time to share a detailed overview of your interview experience with us. It's great to hear that you had a positive experience, and we appreciate the insights you've shared about the different stages of our process. We wish you the best in your job search.