How do you handle difficult customers?

"Which EHR systems have you used (e.g., Epic, Cerner, Meditech), and how have they helped you manage patient data?" Insurance & Billing: "Walk me through your process for verifying a patient's insurance eligibility and benefits before their appointment." Scheduling: "How do you ensure accuracy when scheduling appointments to prevent double-booking or other errors?" Medical Terminology: "How familiar are you with ICD-10 and CPT codes for the purpose of insurance verification?"