They asked why I was interested in the Service Desk Analyst role and also checked my basic knowledge of tools like MS Outlook. Some scenario-based questions were asked, such as how I would handle a network-related issue reported by a user.
Domande di colloquio [1]
Domanda 1
They asked how I would handle a situation where an end user is frustrated due to a recurring technical issue and how I would communicate the resolution to them.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso HCLTech (Colombo, )
Colloquio
Interview held on online. It was good . asked few questions about expiriance and real-world scenarios. and asked about past experiences. and expectation and salary things. it was not hard interview
Ho presentato la mia candidatura tramite un selezionatore. Ho sostenuto un colloquio presso HCLTech (Mumbai) nel mese di gen 2026
Colloquio
1. I had normal first interview regarding soft skill. Went well
2. Then I had technical interview. They asked about scenario based questions.
3. For this round I got call after 2-3 weeks. They scheduled a call for the next day and didn't show up for the interview. Very disappointed. I send them a mail but didn't receive any response
Domande di colloquio [1]
Domanda 1
Situation based questions. What will you do if wifi stops working