1️⃣ First Round – Communication Skills Assessment Purpose: Check your English fluency, listening, and customer interaction skills. What to Expect: Self-introduction in English Reading a passage aloud to test pronunciation and clarity Listening to an audio clip and answering questions Situational questions like: "How will you help a frustrated customer?" "Explain a technical concept to a non-technical person" Sometimes basic grammar and sentence correction tests Tips to Prepare: Speak slowly and clearly Avoid filler words like “umm” or “you know” Practice mock customer service conversations --- 2️⃣ Second Round – Technical Interview Purpose: Test your problem-solving skills and IT fundamentals. Common Topics: Operating Systems – Windows basic commands, troubleshooting steps Networking – IP address basics, ping command, DNS, DHCP Hardware – Common laptop/desktop issues, replacing parts Software Support