Telephone interview then about 4 weeks before a formal interview was had. It was very disjointed and nobody really knew too much about the questions I was asking in return. I think the process could have been improved upon greatly. Especially as I was not asked anything in French which is what I was expecting for a bilingual position.

2 part interview. Lots of relevant questions and they really try to understand you as it relates to customer service and your expectations for the role. Met with a couple people from the office who both shoot questions at you trying to understand you as a person and how you would fit with the team.

The overall process is based on fit not necessarily skill and will. There was no structured interview questions or process - very random and somewhat hurried at times. I guess if there was any structure I would say that - First Step: would meet with a manager or higher level and if they chose you would go to Second Step: meet with some team members (usually asked ransoms quest -never had any real prepared questions (leading to what I point out below that sometimes inappropriate non-HR approves questions would be asked -This is why I gave it a neutral rating... In addition to the standard four or five questions around why I wanted to work there or some minor things about my background -I am providing below some of the other nonjob related questions they asked - Believe it or not some quest NOT very HR compliant and some not asked directly at me but based on other interviews I sat in on.