Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso HSBC (Swansea, Galles) nel mese di apr 2015
Colloquio
Standard interview set on STAR example competencies. The usual you would expect walking into any customer service role. About 6 questions were asked and then some loose questioning about your CV and interests
Domande di colloquio [1]
Domanda 1
Provide an example of a time when you've deliver great customer service
Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso HSBC (Edimburgo, Scozia) nel mese di mar 2021
Colloquio
This was a pretty standard competency based interview with HR staff. I was asked to give examples of dealing with difficult customers, my experience etc. It was of average difficulty and resulted in a job offer at the end of the process.
Domande di colloquio [1]
Domanda 1
Tell me about a time you successfully managed a dispute with a difficult customer.
Ho presentato la mia candidatura online. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso HSBC nel mese di feb 2017
Colloquio
Firstly, there is a telephone interview and when successful there is a face to face interview then they go into another room and do a mock customer call to see how you react in certain situations and if you can upsell.
Ho presentato la mia candidatura online. La procedura ha richiesto 2 mesi. Ho sostenuto un colloquio presso HSBC (Swansea, Galles) nel mese di lug 2015
Colloquio
Formal, polite and quite effortless. Having filled out an online application I was quite quickly updated on the progress of the application online and was able to attend a one on one interview in their Swansea base where I was greated by friendly staff, a team leader and a staff trainer, both of whom were friendly, polite, and overall performed the interview well.
Domande di colloquio [1]
Domanda 1
How would I deal with an upset or intentionally awkward customer
