Phone screener with VP, followed by written at home test, Video Chat with someone in the role, then brought in for in person interview- 2 people in the role, direct supervisor, culture manager, and then VP of Customer experience. Everyone was incredibly wonderful and nice throughout the process, but honestly a few things really threw me off. During my interview the customer experience manager disclosed he hadn't even seen my written responses, so I immediately felt as though I was at a disadvantage. During the last bit, the VP even mentioned to me how she must have spoken to "like 50 people over the last few weeks but I still remember our phone conversation so that must be a good sign", and when I asked her when they'd reach a decision she said "A few hours" and she just needed to consult the rest of the team. Honestly, this really led me on, and I thought was kind of unprofessional, especially the first bit. I was quite shocked and disappointed when I found out I didn't get it, and wished she hadn't said anything like that to begin with. I understand it's a very desired company to work for, but I've never been told something like that in an interview and received no offer. Afterwards, I thanked HR anyway and I asked for feedback which would be really helpful, but they were the first company that I've ever asked for feedback that didn't respond with some constructive criticism, or at all.

The phone interview lasted roughly 20 minutes and felt rather informal and more like a conversation with a few questions peppered throughout. The questions were standard customer service related questions.