Applied online through LinkedIn, received an email from a recruiter that same day to set up a 30-min phone screen. Basic phone screen questions about my experience and the position. The recruiter was transparent from the start, and discussed the salary range and commute expectations. The 2nd round was a 1-hr video conference with two Associate Directors in Customer Care--this interview went well and asked situational questions based on my experience. The 3rd round was a 30-min video conference with the VP of Customer Care. This also went well, and questions were focused on my leadership style and experience. All those involved in the interview process were comfortable to talk to, and made the interview experience enjoyable. I was surprised when I did not receive a job offer