Hiring interview was very professional. Parked in self-parking and got it validated.
Received phone call same day; few hours after the application was sent. Was told to meet with HR rep, when I arrived I interviewed with HR Manager. Very basic questions: 'why you want to work here', 'describe your work history', and many and I mean MANY 'describe a situation where blah blah blah' so be prepared for whatever it may be, even if you think it relates to whatever is asked just use it, but make sure it makes sense! Be clear and calm, and just smile;very friendly people!
After meeting with the HR Manger, I was sent to meet with the Rooms Manager, he was very welcoming and friendly, asked if I've ever had a day where I dealt with 30-50 customer transactions a day. Chatted about the atmosphere about the hotel, and what kind of clients they get. Also, how would I handle a specific situation regarding hotel issues (i.e. guest isn't happy with their room (air conditioner is broken) what do you do?) Since I had no real hotel experience I gave my best answer (apologize, ask if they'd like to be checked into another room, offer someone to help move their items, and call maintenance to fix the ac for that room) He said that was a very good answer, liked that I was logical, but i forgot to mention to "apologize for the inconvenience") I think as long as your answer is guest oriented then you should be fine.
I was then brought back to HR to fill out some papers saying it was okay to call my references and to do a background & credit check; they called right after I left, and finished my last reference the next day (I interviews Tuesday, so they finished Wednesday.) By the following Thursday my background checks were completed and I was asked to come in to do some paper work. When I got there I was told I'd be taking a drug test. A few days later, my test came back clean and I was offered a position.
