Ho presentato la mia candidatura di persona. La procedura ha richiesto più di una settimana. Ho sostenuto un colloquio presso Hilton (San Diego, CA) nel mese di gen 2015
Colloquio
They asked me a plethora of questions and drilled my knowledge in the hotel industry! Examples include: “A guest submits a 9-1-1 alert from their room. You call twice with no answer. What do you do from here?” ... BE SURE TO STUDY!
Domande di colloquio [10]
Domanda 1
Name a time when a guest was extremely dissatisfied with their stay...what happened? What did you do to fix it?
You’re checking out a guest and they tell you about their stay. They seem hesitant to go into detail, but you can tell their stay was unsatisfactory. What do you do?
The interview process was well-organized, professional, and transparent. The interviewer communicated clearly, asked relevant questions related to the role, and created a comfortable environment. Overall, the process felt respectful, efficient, and aligned with Hilton’s high service standards.
One interview with the General Manager was thorough, understanding and been a great company to work for very flexible. Discussed work history, personality, how I handle situations. Full time hours.
Domande di colloquio [1]
Domanda 1
How would you handle a guest upset with their room?
The interview process just asked about relevant skills and how to apply tohenm to tjhe job. The interview was fast and very easy, especially in this job market, etc. etc.
