The HR manager at the time was very precise in what she was looking for. She wanted to know about my history in managing difficult customers or guests. I had no hotel experience coming in, so I felt very insecure with my answers. But the job was a good fit, so I able to meet the general manager and get hired that same day.

The interview process was professional and well organized. The interviewer asked questions about my customer service skills, communication, experience, and ability to handle guests. I also learned more about the company culture, responsibilities, and expectations for the Guest Service Agent role.”