Passa al contenutoPassa al piè di pagina
  • Lavori
  • Aziende
  • Stipendi
  • Per le aziende

      Migliora la tua carriera

      Scopri le tue potenzialità di guadagno, trova lavori da sogno e condividi approfondimenti su lavoro e vita privata in forma anonima.

      employer cover photo
      employer logo
      employer logo

      Horizon Air

      Parte di Alaska Airlines

      Azienda coinvolta

      Circa
      Recensioni
      Stipendi e benefit
      Lavori
      Colloqui
      Colloqui
      Ricerche correlate: Recensioni su Horizon Air | Offerte di lavoro di Horizon Air | Stipendi di Horizon Air | Benefit di Horizon Air
      Colloqui di Horizon AirColloqui per Passenger Service Agent presso Horizon AirColloquio di Horizon Air


      Glassdoor

      • Chi siamo
      • Contattaci

      Aziende

      • Account Business gratuito
      • Spazio per le aziende
      • Blog per le aziende

      Informazioni

      • Aiuto
      • Linee guida
      • Condizioni d'uso
      • Privacy e scelte pubblicitarie
      • Non vendere né condividere le mie informazioni
      • Strumento per l'accettazione dei cookie

      Lavora con noi

      • Inserzionisti
      • Carriere
      Scarica l'app

      • Cerca:
      • Aziende
      • Lavori
      • Località

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" e il relativo logo sono marchi registrati di Glassdoor LLC.

      Aziende seguite

      Non lasciarti sfuggire opportunità e informazioni privilegiate seguendo le aziende dove vorresti lavorare.

      Ricerche di lavoro

      Ricevi suggerimenti e aggiornamenti personalizzati avviando le tue ricerche.

      Colloquio per Passenger Service Agent

      26 feb 2016
      Dipendente anonimo
      SeaTac, WA
      Offerta accettata
      Esperienza positiva
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Horizon Air (SeaTac, WA) nel mese di feb 2016

      Colloquio

      Submitted an application and was contact a week later to submit an online video interview within 3 business days. The video interview was unlike anything I've done before. You were able to do it in your own time which was nice. It consisted of logging in to a website that they gave you, a question would appear on your screen and it would start a count down of 30 seconds while you prepared what you might say. At the end of the 30 seconds, you immediately had 2 minutes to give a response without the option of being able to go back and re-record. There were a series of 9 consecutive questions for the video interview part of it. After that was submitted it took until the next business day for them to call me back with details to attend a group interview. At the group interview they'll go through an orientation with the group that consists of company values, job responsibilities, pay, and benefits (travel, health, 401k, etc.). They they ask everyone who is no longer interested to please leave. And they begin calling names one at a time for individual interviews. If you pass the first interview they have you stay around for a second interview with the department manager. So although it is labeled a group interview, at no point were we interviewing with someone else, which was a stress reliever. Out of the 25 people that attended only 6 were offered a position that day. Keep in mind, they are keeping an eye out for people who come in and are friendly with other people and begin conversations. So don't be nervous, enjoy yourself, and get to know the other people that are there.

      Domande di colloquio [1]

      Domanda 1

      How would you handle a unreasonable request from an unruly customer? For example if a customer is demanding a new flight due to a delay from weather (snow, ice, wind, etc) when you can't do anything to change the weather.
      Rispondi alla domanda
      2

      Altre recensioni di colloqui per Passenger Service Agent presso Horizon Air

      Colloquio per Passenger Service Agent

      20 feb 2026
      Dipendente anonimo
      Seattle, WA
      Offerta accettata
      Esperienza positiva
      Colloquio facile

      Candidatura

      Ho sostenuto un colloquio presso Horizon Air (Seattle, WA)

      Colloquio

      Go by phone interview first and then next is manager interview, simple question regarding customer service questions. They are friendly. Better prepare an impressive self introduction and share some customer service experiences.

      Domande di colloquio [1]

      Domanda 1

      Do you have customer service experience and please share
      Rispondi alla domanda

      Colloquio per Passenger Service Agent

      20 giu 2024
      Dipendente anonimo
      SeaTac, WA
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto un giorno. Ho sostenuto un colloquio presso Horizon Air (SeaTac, WA) nel mese di gen 2023

      Colloquio

      It was a job fair and once the doors were closed they would bring everyone into a classroom setting and describe the perks and description of the job. After the whole introduction they then proceed to bring everyone to the common area and call you one by one and will tell you afterwards if you got the job

      Domande di colloquio [1]

      Domanda 1

      How would you explain to a frustrated customer why their flight were canceled due to weather?
      Rispondi alla domanda

      Colloquio per Passenger Service Agent

      20 dic 2018
      Candidato anonimo a colloquio
      Portland, OR
      Nessuna offerta
      Esperienza neutra
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Horizon Air (Portland, OR) nel mese di dic 2018

      Colloquio

      Did a brief video interview after applying. Spoke briefly with a recruiter two weeks after applying and invited to a group interview followed by a 1:1. Said it would take 2-3 hours and it was over 4 hours when I was dismissed after two rounds of interviewing. You are not given any reason for not being chosen, just a "sorry we aren't interested at this time, you can re-apply in six months." They had 28 people for 6-7 positions, 4 of which currently work for or have worked for Horizon in the past. Several others had other customer service experience in the travel industry. Felt like a waste of time after two brief interviews. They should do a better job on setting up expectations, particularly with a large group. We were asked to be there at 1pm, the session to begin at 1:30 but it didn't start until 2pm. I'm never satisfied when the interview ends with just a "sorry." After the effort I put into preparing for the interview, I believe I should be given some feedback.

      Domande di colloquio [1]

      Domanda 1

      Tell me about a time you provided outstanding customer service.
      Rispondi alla domanda