Applied online and got a quick response from a recruiter for an interview request. The HR recruiter was personable and easy to talk to. Got a quick response for a second interview. The second interview was a mock support call: “memorize a script”. The second interviewer seemed distant, unengaged, and didn’t ask me any questions after the mock script. I asked a few questions and he answered unenthusiastically. Either he was over-worked, over-booked, or just that not jazzed to be at work. He asked some product knowledge questions (during the mock call)- which I didn’t know obviously, but he acted like I should have known them. I’m assuming from the link; they sent out a link to a 12 min long zoom training - and speaking as someone that has developed a lot of curriculums and lesson plans (over 7 years experience -public and private SaaS) I hope that is not the training materials they use for Clients. Nonetheless, the 12 min ramble Zoom link is where I guess I was supposed to gather said product knowledge. A lot of investment for what I gathered was essentially a call center job that seems like it can be automated pretty easy. The second interviewer’s hostilities continued as he actually scoffed a little when I said I looked forward to hearing from the HR rep on next steps. Needless to say I didn’t get the job, but it was fairly clear to me that the second interviewer already knew that before the call started.

I had the first call with the recruiter and basics of the job and company were discussed. I was then given a little assignment of how to troubleshoot some technical issues. After that I had a second call with one of the team members. The next step was to come into the office and had an interview with 2 managers. They were very friendly and showed me around the whole office. They knew I was short on time as I had flown in from out of state for the interview and I was able to have my final interview with the COO the very next day. I flew back home and within 24 hours they reached back out to me with next steps!