Completed an online application. Received a call a couple of weeks later to schedule an interview. My interview was the following day. The interviewer was pleasant. She went over the duties of the position and the requirements the hotel has set forth for home agents and well as onsite agents. Basic interview questions and the entire conversation lasted about 30-45 minutes. Before we ended the called, she informed me that a background check and employee verification was the next step, and that there were other applicants still needing to be interviewed and I would hear back in 5-7 days. 6 days later I received a call offering me the position.