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      Hyperoptic

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      Ricerche correlate: Recensioni su Hyperoptic | Offerte di lavoro di Hyperoptic | Stipendi di Hyperoptic | Benefit di Hyperoptic
      Colloqui di HyperopticColloqui per Customer Service Agent - 1st line presso HyperopticColloquio di Hyperoptic


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      Colloquio per Customer Service Agent - 1st line

      20 giu 2025
      Dipendente anonimo
      Offerta accettata
      Esperienza positiva
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 3 giorni. Ho sostenuto un colloquio presso Hyperoptic nel mese di giu 2025

      Colloquio

      I got a call to schedule an interview, the person who did the call did an outstanding job describing everything and was very professional and friendly. After scheduling it at a date that fit my schedule, I had a video call in which I answered various questions about how I'd handle certain situations that may arise, and general personality questions as well that were gauging how well I'd fit within the team. The atmosphere was comfortable, yet professional, which was definitely a new experience for me. It was such that I felt both relaxed while simultaneously being on my toes, they really managed something I wouldn't have imagined possible.

      Domande di colloquio [1]

      Domanda 1

      What I would do in case a group of colleagues were continuously making mistakes when handling clients.
      1 risposta

      Altre recensioni di colloqui per Customer Service Agent - 1st line presso Hyperoptic

      Colloquio per Customer Service Agent - 1st line.

      8 lug 2025
      Dipendente anonimo
      Belgrade
      Offerta accettata
      Esperienza positiva
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Hyperoptic (Belgrade) nel mese di lug 2025

      Colloquio

      I applied online, few weeks later recieved a call to set up an interview, the interview process was very nice and people are very communicative and welcoming. Afterwards (few hours later) I recieved a call to tell me that I've been accepted and the lady I spoke to was very cheerful.

      Domande di colloquio [1]

      Domanda 1

      How would I deal with a customer who wouldn't stop going off even tho they were in the wrong. (they don't expect one to know company policy, just to see how one thinks)
      Rispondi alla domanda

      Colloquio per Customer Service Agent - 1st line

      4 giu 2025
      Dipendente anonimo
      Belgrade
      Offerta accettata
      Esperienza positiva
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso Hyperoptic (Belgrade) nel mese di mag 2025

      Colloquio

      For this specific position, I applied immediately after the ad was posted because I had set up notifications from the company's website to receive emails and had joined their Talent team. About a week later, I received a call to schedule an interview, but it was directly the final interview. This was because about a month prior, I had already had an official interview with HR for a different position, which I passed. However, the team manager selected a candidate who was a better fit for that particular role. That initial interview was very pleasant, as was the final interview with two managers. The questions were quite easy, essentially revolving around how I would handle specific hypothetical situations they presented. The first interview with HR lasted about 40-45 minutes, and the second one lasted about 50-55 minutes. I received feedback for both approximately two weeks later, followed immediately by a phenomenal offer. Overall, it was a very positive interview experience, and I believe the collaboration will be just as good. I highly recommend them to future potential applicants and candidates!

      Domande di colloquio [1]

      Domanda 1

      How would you react in a situation where you disagree with your manager/team leader, and you know it's not due to your work or effort? How would you approach the situation, i.e., resolving it?
      Rispondi alla domanda

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