Complete the application and show what skills you have that match their needs. If invited for an interview you will go to a training room with computers and answer questions about yourself. Be honest and select the answers that best reflect your feelings. After completing the battery of tests there is a basic interview. If you pass muster there's a call center simulation. Then another interview and a role play and you will know if you are offered a job or not. They will conduct a background check and you will receive an email an phone call welcoming you on board.

After I applied online, I had a phone screening where they asked a few questions. Very soon did I hear back for an in person interview. The interview was not too intimidating. They started with a tour of the facility, then we sat down and asked questions. Then they gave you a sheet of information about a hotel, left you alone for about 10 min to review it, and called you on the phone where you had to act like a reservation agent and sell them the hotel room. Little nerve-racking if you have never sold over the phone before but they give you great feed back and they gave me the yes your hired on the spot.