I applied on line and after two weeks, I was contacted to set up a phone interview. During my phone interview, I was asked basic situational questions like how I handled certain things in the past. It lasted about ten mins and I was told I would hear back in 3-5 days either way.

Self Introduction, Ask about experience of customer service (give an example how to satisfy customer need and make them happy), your current home furnishing and improvement , idea of team work