On a particularly hot day, I was contacted directly by the recruiter and invited for an in-person interview for a senior sales role. I attended the discussion as scheduled, with consistent coordination from the recruiter, Rakhi Pukale, prior to the meeting to ensure I reached the venue on time. The interaction with the business stakeholder was positive—he was professional, modest, and reasonable in his approach. I left the interview with a good impression, anticipating further feedback. However, post-interview, there was no communication from the recruitment team. Despite multiple follow-ups via email and messages, I did not receive any response. While I continue to hold Icertis in high regard for its strong brand and market reputation, this experience was disappointing. A lack of closure—whether in the form of feedback, acknowledgment, or even a formal rejection—can impact candidate perception. I hope the Talent Acquisition team continues to uphold the company’s brand value by ensuring a more responsive and respectful candidate experience going forward.

Unstructured, no agenda, no process identified upfront. Overall a very poor hiring process and I can guarantee you that Icertis will never find the best people in the market with this approach. C-Level not prepared for the interview and not even briefed about the profile and background.