The initial communication is with the recruiting team, phone screening with a recruiter and a Team leader, if she likes you will invite you to an in-person interview, you will interview with several folks (A fellow Care Coordinator, Team Leader, Manager, VP of Customer Service, and the CEO). The culture is very important to them, you will need to come from the same mold, work hard and be accountable for your work. It is like becoming a piece of a puzzle, you either fit or you don't. Great office environment with a lot of room to growth within.