Resolved high volume of assigned service requests and incidents within target timeframes and minimized repeat incidents by correctly identifying changes.• Analyzed incident data, identify root causes of Job failures and terminations, Job dependency errors, etc., and proposed solutions for critical Job failures and issues of areas like distribution, sales, manufacturing, etc., with 100% success rate.• Gathered and assessed business requirements from clients across countries to deliver high-quality customer experiences and enable efficient salesforce solutions in production.• Provided support to at least 10 users daily for Salesforce implementations throughout development phases of business requirements and offered bespoke solutions to tackle performance issues of scheduling Jobs.• Created user groups and assignments rules to enable proper routing of leads to the marketing members.• Created Reports, Dashboards, Page layouts, Search Layouts to organize fields, custom links, related lists and Queues deploy changes from SDFC sandbox environment to production environment using changesets.• Provided post-implementation support to assist end-users in creating reports, dashboards and certain Administration tasks including creating and maintaining user-profiles and privileges.• Responsible for drive end-user adoption by assisting day-today salesforce CRM support, including the management of system upgrades, releases, and change control processes.• Created Various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and report folders to assist managers to better utilize salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.• Progressed with continuous improvement in attaining knowledge in salesforce Admin and Lighting web components for better understanding of salesforce practices and optimized workflow by managing salesforce incident queue in line by improving knowledge leve