1. Call with recruiter 2. Meeting with manager (pre-covid) 3. Individual meetings with manager and two directors (pre-covid) 4. Offer (Please make sure you negotiate) Interview process was pretty typical as this is slowly but surely transitioning to a glorified call-center type of role with client calls, emails, and now clients being able to chat in as well at any time. Typical interview process, nothing out of the ordinary. The job description for the Client Support Specialist role is a bit outdated and out of touch. Expect weekend work, staying late, and picking up others work due to workload not being divided up evenly among team. The senior and/or leads on the team will usually take the least amount and then complain they are busy all day with client calls. Understandable, clients have questions - that is normal. We are all busy, it doesn't make a senior or lead any special from the rest of us. In short - don't expect the workload to be distributed evenly across the team. Lastly, the position was sold to me as more of a market data analyst role only to find out that it was more heavily based on making sure servers didn't break down. Please ask very detailed questions about the role during the interview process and all that it really entails. Additionally, please ask if you could speak with someone who would be one of your immediate co-workers (on your level, not a senior or lead).