I applied online on their website. In one week I received an email from the recruiter stating that she wanted to have a screen phone interview. The phone interview went very well. She told me about the position, asked a few questions about my experience and we set up a face to face interview for the next week. I got an email confirmation with the details of the interview. The following week I had the face to face interview. It lasted about one hour, half of it was with the manager, the other half with a head of a team. Very nice, professional people. A lot of behavioural questions relating to customer service and my experience within the field. Said I would be contacted by the recruiter. Aside from a phone call from the background check company about a week and half later I never heard from them. I tried following up with the recruiter once but didn't get a response.

The interview process was three rounds. First, was a call with a recruiter. Second, was a longer call with a manager. The third round was the longest. Applicants must present an autobiographical slide show reviewing their background and accomplishments. After the presentation, a role-play type interaction was expected. For the level of the position asking this of applicants is too much. Ultimately, after completing all three rounds, I never heard an answer about the job.