I applied at the end of July and got a callback for Support Specialist five days later. The lady on the end of the phone was really friendly let me know that she liked what she saw on my resume and proceeded to ask me a few questions. Since I have worked retail experience, she asked me about my job duties, pros and cons, do I easily get frustrated, and what I have to offer as a support specialist, and other basic questions about school and career choices since I graduated college recently. She then stated that she liked what she heard and would like to invite me to interview for some "Talent Tryouts" for the following week at 8am. She then just went over the job description and I accepted to interview. I did my research and prepared myself for the interview by reading other questions posted on here and based on my prior experience interviewing. The interview I arrived half hour early was told we were expecting 7 other people, however, they did not show up until past 8am. Which I thought to myself where's the professionalism in that, but whatever none of my business I am here early and that's what counts. So, as soon as everyone was in the room, two ladies came in and introduced themselves and their job title and what they do. One was lead support and other lead pricing, I believe. Proceeding that, we went around the room introducing ourselves and any experience we may have in support. They took notes, then asked "what can we offer to the support team?". After that, she stated the important qualities they seek then walked us out to the floor, split us in teams of two, and as a team had us put clothes in the racks and organize a table (*they want to see communication between you and your partner*). After that they told us what we did good, and what it should look like. Afterwards they led us back to the room and told us that usually they would call us in a few days or so to let us know if we got the job or not, however, that for today they would let us know right there and then. So one by one they called us into another room. They called my name and walked me over to the other room, sat me down, and she told me you got the job. She let me know what I would be doing, talked salary, and that in 5 days they would call me for training. I was super excited and thanked her.

They called me about a week after I applied. I missed the call but she left a voicemail to call her and schedule a time for the interview. I called back and arranged a time to come in. I went in and met with the lady and talked to her one on one. They were pretty simple questions that could be answered on the spot. We talked about availability and work hours. A good majority of questions were questions like "Name a time...". Like "Name a time you exceeded someone's expectations", "Name a time a customer was upset and what you did to calm them down". Those were pretty easy and I could come up with a good response almost instantly. There were a few questions were I couldn't think of anything so I made something up on the spot, but for the most part I gave an honest answer.