A phone interview, followed by an online assessment, and finally one or two in person interviews before final hire. The thing they look for is previous banking experience -- you must embellish ont his. The other thing they look for, is not necessarily what you say byt HOW you say it. This is a call center job -- your job will be to speak to customers all day on the phone -- an even, calm, clear and professional tone with a friendly attitude will get you the job. During the online exam, your job is to RETAIN the customer, even if you seem pushy -- they want you to not anger them, and keep their business, remember that.
