Application online, with a personality quiz and one or two situational tests, sometimes based off of your specific role, sometimes just more general customer service. A few days later I was invited to a virtual interview, which was another situational test, and some standard interview questions. Then a few tedious weeks of waiting and admin, but I got it in the end. Overall, very friendly, and not too difficult, just a bit of long wait.

It was a scenario‑based group interview. We were given a few customer‑service situations to discuss as a team, and the assessors observed how we communicated, worked together, and approached problem‑solving.