Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso John Lewis & Partners (Milton Keynes, Inghilterra) nel mese di ago 2015
Colloquio
I did the online application which took about 2 hours and got an email a week later inviting to a group assessment. In the group assessment there were inky 4 of us, one person hadn't shown up. We had a brief introduction to the history of the company and then were given a scenario of a customer who had an cupboard I mind with certain characteristics, as a group we had to choose which item, out of six that we thought best suited the customers needs. We then had to sell the item to one of the interviewers who acted as the customer. After this we were had separate one-to-one interviews with one of the interviewers, my interviewer was very friendly so she took a lot of pressure off, but I am worried I may have come across as too relaxed because she seemed to have a lot to write and I'm still waiting on a response on whether or not I was successful
Ho sostenuto un colloquio presso John Lewis & Partners (Londra, Inghilterra)
Colloquio
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Domande di colloquio [1]
Domanda 1
Describe what good customer service looks like to you.
Ho sostenuto un colloquio presso John Lewis & Partners
Colloquio
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Ho sostenuto un colloquio presso John Lewis & Partners
Colloquio
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.