1) First step was to go online and fill in their application form; this was just stuff about you, what hours you could work, etc. No resume was required. 2) I got an email a few minutes after submitting the application asking me to attend an interview in five days time. 3) I went to the interview! It was my first ever job interview, so I arrived ten minutes early and sat in the car with my mum for five, then went inside and immediately ducked into the toilets for all of twenty seconds. 4) When I EVENTUALLY went to the front counter, I told the girl there that I had an interview and it turned out the manager was right behind her, so I was told to wait a few minutes whilst he got stuff ready. 5) I was given a form to fill in (a lot like the online one) which only took a few minutes, then was interviewed. The manager was really nice and friendly, it wasn't too formal or anything. He asked me a whole lot of questions and just jotted down a few answers. We were just sitting in a booth, it was very laid back and not too stressful. He asked questions such as, "Tell me a bit about yourself?" "What would you say to me if I were a customer and you were about to serve me?" "Have you ever seen someone do something dishonest? How did you react?" "Tell me about a stressful situation you underwent and how did you handle it?" At the end he asked if I had any questions, then said that he'd just double check all of my answers but that everything looked pretty good and that he'd get back to me in a day or two.