Ho presentato la mia candidatura online. La procedura ha richiesto 3 giorni. Ho sostenuto un colloquio presso Kaiser Permanente nel mese di nov 2017
Colloquio
My interview was a group interview. There were about 10 of us. We answered 2 questions at first, then the interview questions were started. We were seated in alphabetical order and took turns answering the questions. They want to make sure that you're paying attention, so be sure that you know what questions you have answered already.
Ho sostenuto un colloquio presso Kaiser Permanente (Gaithersburg, MD)
Colloquio
Customer service scenario questions: You may be asked how you would handle specific situations, like dealing with a frustrated patient or explaining complex healthcare plans.
Role-play scenarios: Sometimes, they’ll set up a role-play to evaluate how you handle customer queries, objections, or challenges in real-time.
Job-specific skills: They might ask if you're familiar with any healthcare systems, terminology, or insurance plans.
Behavioral questions: More in-depth questions about your previous work experience. Example:
"How do you prioritize tasks when dealing with multiple inquiries?"
"Tell us about a time you had to adapt to a new policy or regulation in your job."
Domande di colloquio [1]
Domanda 1
Imagine a customer calls in frustrated because their claim was denied. They believe the denial was a mistake, and they are very upset. How would you handle the situation, ensuring the customer feels heard, while also explaining the details of the claim denial and any next steps they can take?
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Kaiser Permanente (Lawrenceville, GA)
Colloquio
Panel interview with the supervisors from each location. It almost felt like an interrogation. Some supervisors were more easygoing than others. It may be intimidating if you’re not used to that type of setting but if you know your stuff, you’ll be fine.
Domande di colloquio [1]
Domanda 1
Tell us a time you used the 5 star method to complete a project or task. What did you do and what was the outcome.
Ho sostenuto un colloquio presso Kaiser Permanente (Denver, CO)
Colloquio
Through an agency to get job it was easy not a lot of questions you basically submit resume Through an agency to get job it was easy not a lot of questions you basically submit resume
