I applied online for one of the 100 positions to come available for the new call center. 2 days later, I received a request for an online skills test/call practice session. After passing this portion, I received a follow up email asking me to answer 5 situational questions. Another week goes by and I receive a phone call to set up an interview. I arrive at the local interview and of one of several people there for the interview that day (I probably saw about 10-15 people in my hour's time) I meet first with a current employee of Kaiser who is also a union steward. He tells me about the Kaiser position and the role that the union has with Kaiser. We talk about some general information. I am then called for my actual interview. I meet with two women in a large room where other interviews are going on. I am asked 6-8 questions, each interviewer taking turns asking me questions. Lastly, I am asked if I have any questions of them. I am asked to sit in the lobby and told I will meet someone from HR. The representative comes by and says she wants to make sure that she has the correct email and phone number for me so that they can be sure to contact me. She tells me that I will hear back on my status within 48 hours. I thought that the interview went really well and that I had a good rapport with the interviewers (interviewing is usually my strong area), but it has now been 2 weeks since I've had my interview and I've heard nothing. I left 2 messages for the new hire coordinator last week and neither has been returned. Information on the job posting said that a drug test and background check would be required before beginning employment, but I never reached that point.